Workplace Dispute Resolution

Our Solutions from the Dispute Resolution Department:

1. System and Process Design: we design two types of system.

(i) Dispute Management System: we design systems and processes that will allow for conflict to be prevented and managed effectively. We work with key members from HR teams, operations, business units and support teams to design an internal grievance cell that will handle the following functions:

The Dispute Management system protects confidentiality of all individuals and is an employer and employee friendly system.

(ii) Feedback System: we design a comprehensive feedback system that will help in improving performance, morale and employee retention.

In order to design a customized feedback system, we conduct an initial analysis to identify existing feedback loops and impacts. Stakeholders from key positions will develop expertise in advanced feedback skills. Guidelines, protocols and resources to deal with work based feedback and general feedback will be designed in integration with existing company policies. In addition, the system can be accessed to monitor the impact of feedback on performance and team engagement.

The Feedback system protects confidentiality of all individuals and is an employer and employee friendly system.

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2. Mediation is an informal and structured approach of resolving disputes. The process is voluntary and confidential. Mediation is used in different contexts in organizations. Given below is a brief description of Mediation in most commonly used situations.

(i) Business Mediation: in dealing with business transactions, the Mediator may either directly be involved in the transaction, or will alternatively prepare the concerned individuals towards reaching optimum results.

In this process, best practices from conflict management and negotiation theories are combined with local and cultural contexts and conditions. In some instances we partner with lawyers, process consultants/subject matter experts in order to add more professional expertise and develop sustainable solutions. Business Mediation helps in improving strategic relationships and key transactions.

Areas of specialization: commercial disputes, intellectual property disputes, policy disputes, client- vendor-supplier-customer-external entities, partnership disputes and more.

(ii) Workplace Mediation: in interpersonal disputes, the Mediator works with two or more individuals and assists them in discussing their differences, finding mutually agreeable solutions and identifying protocols for future interactions.

In Workplace Mediation, the mediator/ consultant works with the parties individually and jointly to identify stereotypes, challenges and desirable outcomes. Data gathered from sessions is mapped and analyzed between sessions in order to help parties reach their goals progressively. Workplace mediation is useful in rebuilding strained relationships, miscommunication issues, conflicting priorities and addressing differences that arise from varying work ethic, personalities and needs.

Areas of specialization: Employee-employer relations, Interdepartmental disputes and Team disputes and more.

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3. Qualitative studies: We undertake assignments and projects that require information and detailed analysis for organizational planning and decision making. These assignments can range from: absenteeism, attrition analysis, impact of change/restructuring, policy violations, cultural barriers, labor engagement, gender dynamics and more.

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4. Policy Design and Implementation: We assist organizations in updating and institutionalizing their current HR policies-guidelines in accordance with global HR standards. These policies are customized to organization’s business needs and industry specific requirements.

Policies can range from: Dispute resolution, grievance redressal, diversity, communication, gender, dating, sexual harassment and more.

In addition, we assist in getting buy-in in implementing these policies through consensus building methods.

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5. Executive Coaching: Coaching is a one to one process designed to improve specific skills/ abilities of the individual with the help of a Coach. Coaching is conducted through personalized sessions that help in removing destructive behaviors and developing new skills and behaviors. In coaching, individuals often experience significant changes on the job and in their work interactions that is different from that of group workshops or classroom settings.

We conduct customized coaching sessions in Negotiation for Senior Leadership teams Business and Project Heads, HR and Sales. Sessions can happen through to face meetings or online through skype.

Areas of specialization: Conflict Management, Negotiation, Critical Thinking, Team Management and Advanced Communication.

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6. Employee Assistance Programs: when interpersonal disputes at home are not handled well, they spill into work and affect productivity. We assist employees in handling their deeply personal issues through:

a)      Use of Family Mediation and Parent- Child Mediation services.

b)      Use of Crisis Coaching, a one to one customized session that is focused on skill building and problem solving.

Mediation and Coaching sessions are confidential: no information regarding using intervention or the process will be shared with the employer or external parties. Organizations can engage an in-house consultant for fixed hours on a weekly basis. Alternatively, as part of the employee assistance initiative, the company can feature a dedicated helpline on the intranet.

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Gayathri Chakkangal: Bio

For more information please contact us @ email: gayathri.chakkangal@greyflex.com
Phone: + 91 9880818132


Recent Assignments

  1. A multi-national leading travel house is administering and staffing support functions of administration, human resources, finance and secretarial, across various locations Pan India. GreyFlex Consulting has a SLA to get crucial tasks managed, has the onus to improve internal customer satisfaction and thereby increase productivity of the Clients core team. Country-wide this team is 110 and growing by the day.
  2. A multinational company with regional headquarters in Singapore have engaged us to manage the employee payroll process. This payroll process is administered by our Bangalore based team and serves the India Team of the client company.
  3. A household name and a large heavy Industry & Manufacturing Sector company for their pan India sales and service engineering manpower requirements have retained us to hire for these roles. We are currently in midst of the process of identifying through extensive head-hunting and retained searches for relevant candidates towards this role. In a fiercely competitive market experiencing talent crunch in the challenging arena of HVAC and Industrial Air-conditioning, we have had a current closure rate of 60%.
  4. A leading Technology Support Company headquartered, retained us to formulate and design their employee engagement and talent management policy, which is currently in use and spans across 150 employees of the company based throughout the country, at their sales and services location.
  5. A Leading Private Life Insurance Company, wished to gain competitive advantage by recruiting personnel at offsite locations (newly identified branch locations) before even setting up their offices. Our team managed the entire process of recruiting and offered the advantage to commence operations at the newly set-up offices with fully trained set of manpower by the time the office were commissioned. We continue to work closely with this client for all their existing and new branch operations.
  6. A Forbes 500 listed leading Consulting, Technology and Outsourcing Company, retained us to recruit trainees for one of the first Corporate – Educational Institution tie up program. This program was aimed at hiring a team of successful young professionals on the completion of their internship program. Our response was immediate and spectacularly successful. Following extensive research and word of mouth networking we got the candidates to meet up with the client, had them attend the corporate presentation, followed by assessment tests and group activities. Post final interviews by the company’s managers, we de-briefed the candidates to ascertain their interest levels. Job offers were issued and we achieved an Interview to Offer ratio of 1.5:1. The client used us for three such programs.
  7. An internet start up venture, headquartered at San Jose, California, required assistance in validating algorithmic coding for a ‘technologically ahead of its time’ software that revolutionized image search on the web. GreyFlex HR Consulting engaged in offering them flexible staffing options based on pure needs and with a turn around time of hiring or downsizing the team in as less time as 48 hours. This team of 100+ was engaged for 18 months based at their camp office in Bangalore. We successfully completed the assignment and transitioned the assignment back to the client by the second quarter of 2007.

Recent Hires

GreyFlex Consulting successfully completed the following assignments in the last two quarters,

Private Life Insurance MNC

Global Service Centre of a Logistics MNC

Private Life Insurance MNC

Private Life Insurance MNC

Outsourcing, Technology and Consulting Major

Internet Technology Firm

Web-Technologies Software Development Firm

Print Equipment Manufacturing MNC

Client Speak

“GreyFlex Consulting has been one of the preferred Partners at Accenture for our Enterprise (Support Function) requirements over the last three years, and they have effectively partnered to meet our sourcing targets across career levels.  GreyFlex also has a strong ability to cater to the diverse functions and has been able to service certain niche positions. Their strong Market intelligence and Client engagement have helped us take sourcing decisions.”

- Swati Malhotra

Recruitment Sourcing Planning Lead, Enterprise Workforce, Accenture Services Pvt. Ltd.

“I have worked with GreyFlex at ICICI Prudential Life Insurance, ABN Amro Bank and now with Metlife, wherein our partnership with them enabled us to meet rigid recruitment targets. GreyFlex has also successfully executed many turnkey recruitment assignments for us in locations wherein we have set up new branch offices. The team has a strong understanding of the profiles that will be useful to the organization and is able to headhunt and source relevant candidates. The team has delivered in challenging circumstances.”

- Shilpa Vaid

Deputy Director – Human Resources, Metlife Insurance India.

“I want to appreciate the turn around time at which you helped us build the team. The most important factor is that you and your team clearly understood the business requirement and the criticality, and ensured proactive measures, instead of keeping yourself limited as a vendor. You guys just amazed me all the time, with focused hard work to meet out business targets.”

- Sowmya Karnad, Country Manager, Riya Photosearch Inc.

“Dear Indira

May I say that it was a pleasure to come over to Bangalore to recruit Talents for my new Business initiative shortly commencing at Bangalore. I personally thank you for the excellent support extend(ed) and co-ordination done during the interview discussions. Rarely Have I seen such co-ordination happening which add value to HR Corporates like us.

Wishing GreyFlex team more successful miles on your HR Business  to Delight your HR Partners  on your People Process Management Journey.

Regards”

- S.P.Davidson – Talent Management – (A SME Education Co.)

Process Outsourcing

The intention of every successful business is to

  1. Maximize revenue,
  2. Minimize expenses,
  3. Focus on core business and competencies,
  4. Save on time and infrastructure. 

In quest of an efficient business process, it also needs access to specialized skills to manage part of processes critical to business.

Outsourcing therefore has several benefits.

  1. The Cost Advantage
    Outsourcing offers access to cost-effective services. Outsourcing some of the processes can lead up to 50% cost benefits than if they were to be managed internally.
  2. The Savings
    Save on time, effort, infrastructure and manpower. Outsourcing removes the burden of having, maintaining or changing infrastructure. These savings usually help in building bottom-lines.
  3. Access to Specialized Services
    By outsourcing you can get skilled services without actually having to hire and maintain them. This is one of the key reasons for outsourcing. The function to outsource may not be a part of the core competency but could be a specialty of the outsourcing partner, who is specialized in that particular business process.
  4. Focus on core business
    The business is free to concentrate on core competency. While the partner manages non-core functions, the internal resources can be put to better use and thus see growth in core business.
  5. Time zone advantage
    Outsourcing to an offshore location like India, gets the time zone advantage. The night in US will be day at India. Critical work could be processed during that time span and sent to you by the time you get back to work the next day. Thus the work runs 24 hours, and enables it to be completed much faster to give the business a competitive advantage.

THE VALUE PROPOSITION : Creating Relationships
GreyFlex believes that outsourcing is really about creating a relationship. Each outsourcing action and the reason for its existence have to be unique. Outsourcing is a designed response to a defined requirement.

Outsourcing may not be at its best if it were to be one-dimensional and homogeneous effort. We strive to move up into more complex and more important areas. GreyFlex Consulting thus presents true process outsourcing as a part of our ongoing skill sets and offerings.

Career Portal Solutions

Career Portal of corporate enterprise attracts sizable number of visitors. Web-research indicates to more than half of the visitors who log in to check the home page for reasons of checking products; services; about; management and news of websites click on the career section. Response management of queries generated on the career portal is critical to build the crucial employer brand. The process also allows tapping into the talent pool of interested prospective employment seekers.

GreyFlex Consulting offers solution by managing responses to the queries, screens prospective resumes which are crucial to clients hiring requirements, and presents usable information on the traffic generated at the portal.

Research validates that most applicants to career portals are freshers and active job seekers who may not be among the priority for business hiring, however a response to them or an invitation to do an online assessment goes a long way in building employer brand.