Our Solutions from the Dispute Resolution Department:
1. System and Process Design: we design two types of system.
(i) Dispute Management System: we design systems and processes that will allow for conflict to be prevented and managed effectively. We work with key members from HR teams, operations, business units and support teams to design an internal grievance cell that will handle the following functions:
The Dispute Management system protects confidentiality of all individuals and is an employer and employee friendly system.
(ii) Feedback System: we design a comprehensive feedback system that will help in improving performance, morale and employee retention.
In order to design a customized feedback system, we conduct an initial analysis to identify existing feedback loops and impacts. Stakeholders from key positions will develop expertise in advanced feedback skills. Guidelines, protocols and resources to deal with work based feedback and general feedback will be designed in integration with existing company policies. In addition, the system can be accessed to monitor the impact of feedback on performance and team engagement.
The Feedback system protects confidentiality of all individuals and is an employer and employee friendly system.
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2. Mediation is an informal and structured approach of resolving disputes. The process is voluntary and confidential. Mediation is used in different contexts in organizations. Given below is a brief description of Mediation in most commonly used situations.
(i) Business Mediation: in dealing with business transactions, the Mediator may either directly be involved in the transaction, or will alternatively prepare the concerned individuals towards reaching optimum results.
In this process, best practices from conflict management and negotiation theories are combined with local and cultural contexts and conditions. In some instances we partner with lawyers, process consultants/subject matter experts in order to add more professional expertise and develop sustainable solutions. Business Mediation helps in improving strategic relationships and key transactions.
Areas of specialization: commercial disputes, intellectual property disputes, policy disputes, client- vendor-supplier-customer-external entities, partnership disputes and more.
(ii) Workplace Mediation: in interpersonal disputes, the Mediator works with two or more individuals and assists them in discussing their differences, finding mutually agreeable solutions and identifying protocols for future interactions.
In Workplace Mediation, the mediator/ consultant works with the parties individually and jointly to identify stereotypes, challenges and desirable outcomes. Data gathered from sessions is mapped and analyzed between sessions in order to help parties reach their goals progressively. Workplace mediation is useful in rebuilding strained relationships, miscommunication issues, conflicting priorities and addressing differences that arise from varying work ethic, personalities and needs.
Areas of specialization: Employee-employer relations, Interdepartmental disputes and Team disputes and more.
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3. Qualitative studies: We undertake assignments and projects that require information and detailed analysis for organizational planning and decision making. These assignments can range from: absenteeism, attrition analysis, impact of change/restructuring, policy violations, cultural barriers, labor engagement, gender dynamics and more.
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4. Policy Design and Implementation: We assist organizations in updating and institutionalizing their current HR policies-guidelines in accordance with global HR standards. These policies are customized to organization’s business needs and industry specific requirements.
Policies can range from: Dispute resolution, grievance redressal, diversity, communication, gender, dating, sexual harassment and more.
In addition, we assist in getting buy-in in implementing these policies through consensus building methods.
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5. Executive Coaching: Coaching is a one to one process designed to improve specific skills/ abilities of the individual with the help of a Coach. Coaching is conducted through personalized sessions that help in removing destructive behaviors and developing new skills and behaviors. In coaching, individuals often experience significant changes on the job and in their work interactions that is different from that of group workshops or classroom settings.
We conduct customized coaching sessions in Negotiation for Senior Leadership teams Business and Project Heads, HR and Sales. Sessions can happen through to face meetings or online through skype.
Areas of specialization: Conflict Management, Negotiation, Critical Thinking, Team Management and Advanced Communication.
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6. Employee Assistance Programs: when interpersonal disputes at home are not handled well, they spill into work and affect productivity. We assist employees in handling their deeply personal issues through:
a) Use of Family Mediation and Parent- Child Mediation services.
b) Use of Crisis Coaching, a one to one customized session that is focused on skill building and problem solving.
Mediation and Coaching sessions are confidential: no information regarding using intervention or the process will be shared with the employer or external parties. Organizations can engage an in-house consultant for fixed hours on a weekly basis. Alternatively, as part of the employee assistance initiative, the company can feature a dedicated helpline on the intranet.
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Gayathri Chakkangal: Bio
For more information please contact us @ email: gayathri.chakkangal@greyflex.com
Phone: + 91 9880818132
GreyFlex Consulting successfully completed the following assignments in the last two quarters,
Private Life Insurance MNC
Global Service Centre of a Logistics MNC
Private Life Insurance MNC
Private Life Insurance MNC
Outsourcing, Technology and Consulting Major
Internet Technology Firm
Web-Technologies Software Development Firm
Print Equipment Manufacturing MNC
“GreyFlex Consulting has been one of the preferred Partners at Accenture for our Enterprise (Support Function) requirements over the last three years, and they have effectively partnered to meet our sourcing targets across career levels. GreyFlex also has a strong ability to cater to the diverse functions and has been able to service certain niche positions. Their strong Market intelligence and Client engagement have helped us take sourcing decisions.”
- Swati Malhotra
Recruitment Sourcing Planning Lead, Enterprise Workforce, Accenture Services Pvt. Ltd.
“I have worked with GreyFlex at ICICI Prudential Life Insurance, ABN Amro Bank and now with Metlife, wherein our partnership with them enabled us to meet rigid recruitment targets. GreyFlex has also successfully executed many turnkey recruitment assignments for us in locations wherein we have set up new branch offices. The team has a strong understanding of the profiles that will be useful to the organization and is able to headhunt and source relevant candidates. The team has delivered in challenging circumstances.”
- Shilpa Vaid
Deputy Director – Human Resources, Metlife Insurance India.
“I want to appreciate the turn around time at which you helped us build the team. The most important factor is that you and your team clearly understood the business requirement and the criticality, and ensured proactive measures, instead of keeping yourself limited as a vendor. You guys just amazed me all the time, with focused hard work to meet out business targets.”
- Sowmya Karnad, Country Manager, Riya Photosearch Inc.
“Dear Indira
May I say that it was a pleasure to come over to Bangalore to recruit Talents for my new Business initiative shortly commencing at Bangalore. I personally thank you for the excellent support extend(ed) and co-ordination done during the interview discussions. Rarely Have I seen such co-ordination happening which add value to HR Corporates like us.
Wishing GreyFlex team more successful miles on your HR Business to Delight your HR Partners on your People Process Management Journey.
Regards”
- S.P.Davidson – Talent Management – (A SME Education Co.)
The intention of every successful business is to
In quest of an efficient business process, it also needs access to specialized skills to manage part of processes critical to business.
Outsourcing therefore has several benefits.
THE VALUE PROPOSITION : Creating Relationships
GreyFlex believes that outsourcing is really about creating a relationship. Each outsourcing action and the reason for its existence have to be unique. Outsourcing is a designed response to a defined requirement.
Outsourcing may not be at its best if it were to be one-dimensional and homogeneous effort. We strive to move up into more complex and more important areas. GreyFlex Consulting thus presents true process outsourcing as a part of our ongoing skill sets and offerings.
Career Portal of corporate enterprise attracts sizable number of visitors. Web-research indicates to more than half of the visitors who log in to check the home page for reasons of checking products; services; about; management and news of websites click on the career section. Response management of queries generated on the career portal is critical to build the crucial employer brand. The process also allows tapping into the talent pool of interested prospective employment seekers.
GreyFlex Consulting offers solution by managing responses to the queries, screens prospective resumes which are crucial to clients hiring requirements, and presents usable information on the traffic generated at the portal.
Research validates that most applicants to career portals are freshers and active job seekers who may not be among the priority for business hiring, however a response to them or an invitation to do an online assessment goes a long way in building employer brand.
