Workplace Dispute Resolution

Our Solutions from the Dispute Resolution Department:

1. System and Process Design: we design two types of system.

(i) Dispute Management System: we design systems and processes that will allow for conflict to be prevented and managed effectively. We work with key members from HR teams, operations, business units and support teams to design an internal grievance cell that will handle the following functions:

The Dispute Management system protects confidentiality of all individuals and is an employer and employee friendly system.

(ii) Feedback System: we design a comprehensive feedback system that will help in improving performance, morale and employee retention.

In order to design a customized feedback system, we conduct an initial analysis to identify existing feedback loops and impacts. Stakeholders from key positions will develop expertise in advanced feedback skills. Guidelines, protocols and resources to deal with work based feedback and general feedback will be designed in integration with existing company policies. In addition, the system can be accessed to monitor the impact of feedback on performance and team engagement.

The Feedback system protects confidentiality of all individuals and is an employer and employee friendly system.

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2. Mediation is an informal and structured approach of resolving disputes. The process is voluntary and confidential. Mediation is used in different contexts in organizations. Given below is a brief description of Mediation in most commonly used situations.

(i) Business Mediation: in dealing with business transactions, the Mediator may either directly be involved in the transaction, or will alternatively prepare the concerned individuals towards reaching optimum results.

In this process, best practices from conflict management and negotiation theories are combined with local and cultural contexts and conditions. In some instances we partner with lawyers, process consultants/subject matter experts in order to add more professional expertise and develop sustainable solutions. Business Mediation helps in improving strategic relationships and key transactions.

Areas of specialization: commercial disputes, intellectual property disputes, policy disputes, client- vendor-supplier-customer-external entities, partnership disputes and more.

(ii) Workplace Mediation: in interpersonal disputes, the Mediator works with two or more individuals and assists them in discussing their differences, finding mutually agreeable solutions and identifying protocols for future interactions.

In Workplace Mediation, the mediator/ consultant works with the parties individually and jointly to identify stereotypes, challenges and desirable outcomes. Data gathered from sessions is mapped and analyzed between sessions in order to help parties reach their goals progressively. Workplace mediation is useful in rebuilding strained relationships, miscommunication issues, conflicting priorities and addressing differences that arise from varying work ethic, personalities and needs.

Areas of specialization: Employee-employer relations, Interdepartmental disputes and Team disputes and more.

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3. Qualitative studies: We undertake assignments and projects that require information and detailed analysis for organizational planning and decision making. These assignments can range from: absenteeism, attrition analysis, impact of change/restructuring, policy violations, cultural barriers, labor engagement, gender dynamics and more.

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4. Policy Design and Implementation: We assist organizations in updating and institutionalizing their current HR policies-guidelines in accordance with global HR standards. These policies are customized to organization’s business needs and industry specific requirements.

Policies can range from: Dispute resolution, grievance redressal, diversity, communication, gender, dating, sexual harassment and more.

In addition, we assist in getting buy-in in implementing these policies through consensus building methods.

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5. Executive Coaching: Coaching is a one to one process designed to improve specific skills/ abilities of the individual with the help of a Coach. Coaching is conducted through personalized sessions that help in removing destructive behaviors and developing new skills and behaviors. In coaching, individuals often experience significant changes on the job and in their work interactions that is different from that of group workshops or classroom settings.

We conduct customized coaching sessions in Negotiation for Senior Leadership teams Business and Project Heads, HR and Sales. Sessions can happen through to face meetings or online through skype.

Areas of specialization: Conflict Management, Negotiation, Critical Thinking, Team Management and Advanced Communication.

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6. Employee Assistance Programs: when interpersonal disputes at home are not handled well, they spill into work and affect productivity. We assist employees in handling their deeply personal issues through:

a)      Use of Family Mediation and Parent- Child Mediation services.

b)      Use of Crisis Coaching, a one to one customized session that is focused on skill building and problem solving.

Mediation and Coaching sessions are confidential: no information regarding using intervention or the process will be shared with the employer or external parties. Organizations can engage an in-house consultant for fixed hours on a weekly basis. Alternatively, as part of the employee assistance initiative, the company can feature a dedicated helpline on the intranet.

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Gayathri Chakkangal: Bio

For more information please contact us @ email: gayathri.chakkangal@greyflex.com
Phone: + 91 9880818132